Privacy Policy/Accessibility

At Whispering Waves, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and store your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect
We may collect personal details such as your name, contact information, and relevant health-related information when you enquire about or receive our counselling and therapy services.

2. How We Use Your Information
Your data will only be used for purposes directly related to your therapy sessions, such as appointment scheduling, record keeping, and providing safe and effective support. We will not share your information with third parties without your consent, unless required by law or in situations where there is a risk of serious harm.

3. Data Storage and Security
All personal data is stored securely, either in encrypted digital files or in locked physical storage, and retained only for as long as necessary to comply with legal and professional obligations.

4. Your Rights
You have the right to request access to your personal information, ask for corrections, or request that we erase your data, subject to legal requirements. You can exercise these rights by contacting us directly.

5. Contact Us
If you have any questions about this privacy policy or how your data is handled, please contact us.

​

​

​

Accessibility Statement

​

At Whispering Waves, we are committed to making our counselling and therapy services accessible to everyone, including individuals with disabilities and diverse needs. We believe that empathy, inclusion, and equal access are essential to the therapeutic process.

1. Physical Accessibility
If you attend in-person sessions, we will do our best to provide a space that is safe, comfortable, and physically accessible. Please let us know in advance if you require any mobility assistance or specific arrangements.

2. Communication Preferences
We are committed to using clear, respectful, and understandable language. Written materials can be provided in alternative formats on request, and we will adapt our communication style to suit your individual needs.

3. Ongoing Commitment
We are continuously working to improve accessibility and welcome feedback. If you encounter any barriers to accessing our services, please contact us so we can make reasonable adjustments.